Return Policy FAQ's

Here are some FAQ's in regards to our return policy:

Q: What is the return period?

  • We will provide a refund on hair extensions within 14 days of the date you receive your hair extensions.

Q: Do I have to pay for shipping for my return?

  • Yes, all customers are responsible for their own return shipping costs. We highly recommend that you send your return with a tracking number option, because BMX’ceptional Hair will not be responsible for lost returns.

Q: When will I receive my refund?

  • A full refund will be provided to the original method of payment after we have received, and inspected the extensions. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Q: How may I contact you?


Shipping will take 3-5 business days on ALL U.S orders.